Years Corporate Experience
Hello, I’m Ahmed Gamal
Customer-Focused Professional with a Creative Mindset.
Senior Customer Service and Sales professional with over 6 years of corporate experience at WE Telecom Egypt, combined with more than 10 years of freelance experience in graphic design, video editing, motion graphics, and UI/UX design.
Customer Service
Sales
Graphic Design
UI/UX
Video Editing
Years Freelance Creative Experience
Career Strengths: Communication & Creativity
Design, Video & UI/UX Disciplines
Where Communication Meets Creativity
About Ahmed
Ahmed Gamal is a dynamic professional with a unique combination of corporate customer service and sales experience, alongside a long-standing freelance career in the creative industry.
Through his role at WE Telecom Egypt, he has developed strong experience in customer communication, complaint resolution, client retention, sales, upselling, and team support.
Alongside his corporate career, Ahmed has delivered creative services including brand identities, social media designs, promotional videos, motion graphics, and UI/UX prototypes for web and mobile applications.
His greatest strength is his ability to understand people, identify their needs, communicate ideas clearly, and turn those ideas into practical and visually compelling solutions.
Strong Customer CommunicationSales & NegotiationCreative Problem SolvingVisual StorytellingClient Relationship ManagementReliable Project Delivery
Dual Expertise
Customer Understanding. Creative Solutions.
Customer Service & Sales
Helping customers, understanding their needs, resolving challenges, building trust, and presenting suitable products and solutions.
Customer ServiceComplaint HandlingCRM SystemsClient RetentionEscalation ManagementSales Target AchievementUpsellingCross-sellingNeeds AnalysisNegotiation
Creative Design & Digital Media
Transforming ideas into clear, attractive, and effective visual experiences across branding, social media, video, motion graphics, and digital products.
Graphic DesignBrand IdentitySocial Media DesignVideo EditingMotion GraphicsUI/UX DesignWireframingPrototypingVisual Storytelling
Professional Journey
Experience
Senior Customer Service & Sales Representative
WE Telecom Egypt
- Managed and resolved complex customer inquiries while maintaining a professional and customer-focused approach.
- Worked toward monthly and quarterly sales targets for telecom products and services.
- Handled escalated complaints and supported customer retention.
- Presented suitable products and services to new and existing customers.
- Applied upselling and cross-selling techniques based on customer needs.
- Trained and supported junior team members on service protocols and sales techniques.
- Collaborated with different teams to improve customer onboarding processes.
Freelance Graphic Designer, Video Editor & UI/UX Designer
Self-Employed | Remote
- Created brand identities, logos, marketing materials, and social media visuals.
- Produced and edited promotional videos, reels, and motion graphics.
- Designed UI/UX wireframes and prototypes for web and mobile applications using Figma.
- Managed creative projects from initial concept to final delivery.
- Worked under deadlines while maintaining quality and consistency.
- Built long-term relationships with clients that generated repeat projects and referrals.
Services
Practical support for brands, teams, and customers.
Graphic Design
Brand identities, logos, social media visuals, advertisements, and marketing materials.
Learn MoreUI/UX Design
User flows, wireframes, interface design, responsive layouts, and interactive prototypes.
Learn MoreVideo Editing
Promotional videos, reels, social media videos, transitions, and visual storytelling.
Learn MoreMotion Graphics
Animated text, social media motion designs, logo animation, and promotional motion elements.
Learn MoreCustomer Service Consulting
Customer communication, complaint handling, service workflow review, and customer retention guidance.
Learn MoreSales Support
Needs analysis, product presentation, upselling, cross-selling, and client relationship support.
Learn MorePortfolio
Selected Creative Work
BrandingBrand Identity Project
A cohesive visual identity system presented across stationery and digital touchpoints.
Social MediaSocial Media Campaign
A flexible campaign system designed for consistent, high-impact social content.
UI/UXMobile App UI/UX
A focused mobile experience built around clear flows, dashboards, and task management.
UI/UXWebsite Dashboard UI
A responsive analytics dashboard with accessible data hierarchy and clear controls.
Video EditingPromotional Video
A polished promotional edit combining pacing, sound, color, and visual storytelling.
Motion GraphicsMotion Graphics Reel
A dynamic motion design reel featuring animated typography and fluid visual systems.
Process
My Creative Process
Understand
Understanding the client, audience, goals, and communication needs.
Research
Reviewing the market, visual direction, competitors, and user expectations.
Create
Developing concepts, layouts, visual systems, or prototypes.
Refine
Reviewing feedback and improving the work with attention to details.
Deliver
Preparing professional final files and ensuring a clear handoff.
Skills & Tools
Clear capabilities without inflated numbers.
Customer Service
Complaint HandlingCRM SystemsClient RetentionEscalation ManagementCustomer CommunicationProblem SolvingSales
Target AchievementUpsellingCross-sellingNeeds AnalysisNegotiationProduct PresentationDesign
Adobe PhotoshopAdobe IllustratorFigmaVideo and Motion
Adobe Premiere ProAdobe After EffectsMotion GraphicsVideo StorytellingOffice
Microsoft WordMicrosoft ExcelSoft Skills
CommunicationProblem SolvingTime ManagementTeamworkAdaptabilityEducation
Bachelor’s Degree
Management and Information Systems
Port Said University · MTIS Institute
Languages
Arabic — Native
English — Professional Working Proficiency
Testimonials
What Clients and Colleagues Say
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